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- Teneo Insight’s Analysis of Natural Language Conversations Delivers Increased Understanding on Customer Behavior
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Feb 22, 2012
Unlike website analytics packages that just provide information about browsing behavior, Teneo Insight has the sophistication to understand what customers are asking in their own words. more - ARTIFICIAL SOLUTIONS NAMED AS FINALIST IN FSTECH AWARDS
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Jan 24, 2012
We have been shortlisted for the Most Innovative Product of the Year in the FStech Awards. Run by Financial Sector Technology, FStech Awards recognizes excellence and innovation in information technology in the sector. more - NORDIC DISRUPTIVE TECHNOLOGY CONTINUES AT MOBILE WORLD CONGRESS
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Jan 17, 2012
Artificial Solutions unveils software toolkit to allow developers to build platform independent intelligent, humanlike conversations into their mobile apps. more - SIXTH AWARD FOR ARTIFICIAL SOLUTIONS’ INTELLIGENT VIRTUAL ASSISTANTS
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Dec 13, 2011
Key to Artificial Solutions' recognition in these awards has been the staggering results that its intelligent virtual assistants have been able to achieve by significantly improving customer service, whilst lowering costs. more - ARTIFICIAL SOLUTIONS AND DATAPOINT PARTNERSHIP TO BENEFIT CONTACT CENTERS
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Dec 07, 2011
Artificial Solutions has signed a partnership agreement with Datapoint, Europe’s leading contact center and communication systems integrator. more - TENEO VIRTUAL ASSISTANT FINALIST IN CRC BEST TECHNOLOGY AWARDS
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Nov 25, 2011
The CRC Golden Awards recognizes the best companies, outsourcers and technology solutions in Customer Relationship in Spain. more - ARTIFICIAL SOLUTIONS CUSTOMER WINS NORTH OF ENGLAND EXCELLENCE AWARD
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Nov 22, 2011
A key element of its submission is Mia (My Interactive Advisor), a Teneo Virtual Assistant that enables calls to the Co-operative Banking Group contact center to be handled up to 65% faster. more - CO-OPERATIVE BANKING GROUP INVESTMENT IN INTELLIGENT VIRTUAL ASSISTANT PAYS DIVIDENDS
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Nov 01, 2011
The Co-operative Banking Group has implemented the initial phase of its internal virtual assistant, which has been named Mia, and is already enabling staff to answer calls up to sixty-five percent faster using Artificial Solutions' natural language technology. more - ARTIFICIAL SOLUTIONS LAUNCHES NLI NEWS
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Oct 11, 2011
Covering everything from having a humanlike conversation with a computer, to how intelligent virtual assistants are revolutionizing customer service, the blog provides insight into the complex world of conversing with technology using natural language. more - ARTIFICIAL SOLUTIONS POSITIONED IN THE VISIONARY QUADRANT OF LEADING ANALYST FIRM’S MAGIC QUADRANT FOR CRM WEB CUSTOMER SERVICE
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Oct 04, 2011
more - ARTIFICIAL SOLUTIONS’ VIRTUAL ASSISTANT ADVISES CONNEXXION’S CUSTOMERS ON PUBLIC TRANSPORT SMARTCARD
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Sep 20, 2011
more - ARTIFICIAL SOLUTIONS EXPANDS INTO SOUTH AMERICA
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Aug 11, 2011
more - TENEO INSIGHT EXTENDS THE VALUE OF VIRTUAL ASSISTANTS WITH IN-DEPTH ANALYSIS OF ONLINE CUSTOMER INTERACTION
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Jun 07, 2011
more - ARTIFICIAL SOLUTIONS RECRUITS FROM THE 23RD CENTURY
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Mar 30, 2011
more - WATSON CAN WIN JEOPARDY, BUT CAN HE DECLINE A DATE?
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Mar 17, 2011
Winning Jeopardy is an impressive feat by IBM’s new computer, but many organizations are already putting their own “Watsons” to more practical uses. more - ARTIFICIAL SOLUTIONS NAMES CHRIS BUSHNELL AS CFO
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Mar 08, 2011
He joins Artificial Solutions at a period of rapid growth as the company's intelligent and capable virtual assistants start to revolutionize customer service. more - Artificial Solutions Capitalizes on Success in the Netherlands with New Office and Appointments
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Feb 08, 2011
Following considerable success in the Netherlands and Belgium, we are expanding operations in the region. more - Children’s Hospital launches Virtual Assistant to help Parents Online
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Jan 27, 2011
Spain's renowned Hospital Sant Joan de Déu (HSJD) has launched Jo@net, a virtual assistant to help parents navigate its website. more - Artificial Solutions continues Expansion with New UK Office and Sales Appointment
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Jan 18, 2011
The new office will serve as an additional base for the R&D team that is responsible for the continuing evolvement of our intelligent virtual assistants. more - Artificial Solutions and OESIA to build Virtual Mayor in EU backed e-Government Project
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Jan 11, 2011
Collaborating with Oesía, and funded by the Spanish government as part of the EUREKA program, Artificial Solutions' Virtual Mayor will aim to be the online face of local government websites. more - Artificial Solutions wishes you a Merry Christmas & Happy New Year 2011!
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Dec 22, 2010
Take a look at our Christmas card with our chatbot Elbot as the new Santa. more - Intelligent Contact Form answers Question before the Send Button is hit
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Dec 08, 2010
Artificial Solutions, the natural language interaction and Customer Service Optimization specialist, announced today the launch of its new product, the eMail Optimizer. more - Artificial Solutions recognized as an Innovation Leader in the CRC Gold Technology Awards
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Dec 03, 2010
Announced by the Spanish Association of Experts from the Contact Centre Industry (AEECCC) and IZO, Artificial Solutions was recognized for its unique ability to provide intelligent virtual assistants in any language, on any platform. more - Ger Kors joins Artificial Solutions as VP Sales
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Nov 05, 2010
Kors has over 20 years experience in software sales and in building and managing successful international commercial operations. more - Artificial Solutions recognized in Leading Analyst Firm Magic Quadrant for Web Customer Service
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Nov 02, 2010
Artificial Solutions, has been recognized by Gartner Inc. in its 2010 Magic Quadrant for Web Customer Service. more - Enrique Dans and Johan Åhlund address Spanish Businesses on the Future of Customer Service
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Oct 27, 2010
Artificial Solutions hosted a breakfast meeting in Madrid to discuss the trends for online customer service. more - Johan Åhlund to play Chess against Grandmaster Garry Kasparov
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Oct 12, 2010
Johan Åhlund, co-founder and board director of Artificial Solutions will be pitting his wits in a game of chess against former World Champion (1985-2000) Grandmaster Garry Kasparov. more - Artificial Solutions appoints Andy Peart as Chief Marketing Officer
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Oct 07, 2010
Peart adds strength to the executive management team and will build on the increasing interest in using intelligent virtual assistants to help companies interact with their customers. more - Artificial Solutions to partner with the AEECCC in Spain
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Oct 06, 2010
Artificial Solutions, the natural language interaction and Customer Service Optimization specialist, today announced an agreement to become part of the prestigious Spanish Association of Customer Contact Center Experts (AEECCC). more - BBVA presents Nathalie, their new Virtual Chat Agent
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Jul 12, 2010
BBVA's Innovation Department in Spain has launched a Virtual Chat Agent solution for their new Intranet. more - Artificial Solutions appoints new CEO
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May 11, 2010
The Board of Artificial Solutions is today delighted to announce the appointment of Lawrence Flynn as new CEO. more - Johan Åhlund presented CSO concept at Spanish Events
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Apr 21, 2010
Along with Fernando Gallego, Sales Director for the Iberia market, the CEO of Artificial Solutions spoke at TECNIMAP and ADP about the future of Customer Service. more - Customer Service Optimization (CSO) Concept featured on Customer-Strategy.co.uk
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Feb 26, 2010
Artificial Solutions CEO, Johan Åhlund, explains how CSO can help your business to thrive. more - Knowledge Engineer, Fred Roberts, honored as Outstanding Alumnus ’84 at NKU
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Feb 25, 2010
Fred Roberts is the creator of Elbot, the 2008 Loebner Prize winner. more - Sella Bank wins first prize for “Innovation Project”
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Jan 22, 2010
On January 20th, Artificial Solutions' Italian client, Sella Bank, was awarded first prize in the category "Innovation Project" at the Customer Management Multimedia Competence's (CMMC) yearly contest. more -
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Nov 30, 2009
The Swedish Embassy in France and the City of Paris host an event to share their experiences about e-dialogue. more - Artificial Solutions at TBiz workshop in Naples, Italy
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Nov 29, 2009
On October the 29th Artificial Solutions attended the TBiz workshop "Web Assistant & Multichannel Strategy" with Morgana Caldarini, Digital Strategist, as keynote speaker. more - Artificial Solutions included in Leading Industry Analyst Firm's Magic Quadrant
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Oct 26, 2009
Artificial Solutions, the leader company on Customer Service Optimization (CSO), is delighted to be part of Gartner's 2009 Magic Quadrant for E-Service Suites. more - Elbot in the BBC FOCUS magazine
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Oct 07, 2009
Could the year 2015 be the year that Elbot, and other chatterbots like him, will be able to think on the same level as humans? more - Artificial Solutions goes social!
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Sep 28, 2009
The leader company on Customer Service Optimization, announced today the launch of its corporate profiles in Facebook, Twitter, YouTube and LinkedIn. more - Artificial Solutions launches new and improved website
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Jul 10, 2009
Artificial Solutions, the leader company on Customer Service Optimization, announced today the launch of its new and improved website at www.artificial-solutions.com. more - Artificial Solutions renews their agreement with Skandiabanken
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Jun 29, 2009
We are delighted to announce that Skandiabanken, one of the leading providers of long-term savings and investments, has signed a new agreement with us. more -
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Jun 18, 2009
Canal Digital is the largest TV distributor in Norway and offers both Cable and Satellite services. more - Artificial Solutions and Tetco-Voxpilot announced partnership
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May 27, 2009
Tetco-Voxpilot, a software vendor of video-voice-data solutions, today announced its exclusive partnership with Artificial Solutions for its Open Media Platform. more - Artificial Solutions and Tetco-Voxpilot announced a successful partnership
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May 26, 2009
Tetco-Voxpilot, a software vendor of video-voice-data solutions, today announced its exclusive partnership with Artificial Solutions, for its Open Media Platform.
more - Telekom's amazing TIA (Telekom's Interactive Assistant) launched!
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Apr 01, 2009
TIA is a new solution for the users of Telekom Slovenije who are looking for solutions or answers regarding their electronic communications online. more - Emma at Tromsø municipality (Norway) launched today!
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Mar 30, 2009
Artificial Solutions launched the Municipality Assistant, Emma, at Tromsø municipality in Norway. This is the second municipality in Norway to incorporate the CSO solution. more - Artificial Solutions to host Customer Service Event in France
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Mar 24, 2009
On April 7th, Artificial Solutions will be hosting an event with CLADIS and Martial Le Hiress, Head of Customer Relationships at IKEA France. more - Launch of Integrated VDA, Emma at the European Consumer Centre Denmark
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Feb 26, 2009
The virtual dialogue agent Emma has now been integrated into the Forbruger Europa web site. more - Toni at Discapnet now also offers Text-To-Speech Solution!
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Feb 24, 2009
TONI, the Virtual Dialogue Agent developed for Discapnet (www.discapnet.es), has now improved his knowledge and technology level with the implementation of Text-To-Speech (TTS). more - Nora at Chess Communication was launched this week (Norway)!
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Jan 28, 2009
On Wednesday 28th of January, 2009 Nora had her first day at work as a virtual agent for the Customer Support at Chess Communication AS (www.chess.no). more - MBA Julia was launched today at Nacka Municipality (Sweden)
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Dec 15, 2008
Nacka municipality in Sweden have launched their new website, and with that their MBA Julia. more - MBA Lars is launched at København Municipality (Denmark)
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Dec 02, 2008
Our new Danish MBA, Lars, is now online on http://www.kk.dk. more - Luna finally speaks the language of Goethe!
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Nov 26, 2008
Luna Germany, the VCA for the German branch office of BuyVIP was born this month. more - Municipality Assistant Knud launched at Odense Kommune's website
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Nov 17, 2008
This month, KNUD joined the family of Danish Municipality Assistants. Knud is guiding the citizens of Odense when in need of information about marriage, moving, passports, driver´s license, child care, family contributions, parking, health, etc. more - Virtual Dialogue Agent Stella launched at Moby.it!
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Nov 14, 2008
A new Italian project was launched this month — the Virtual Chat Agent, Stella, is now online at the website for the Italian company, Moby. more - Artificial Solutions included in Gartner's “Magic Quadrant"
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Nov 05, 2008
For the very first time Artificial Solution is included in the Gartner Group's “Magic Quadrant" for suppliers of E-service Suites. more - Launch of Agent Based Chat store terminals for SFR!
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Oct 23, 2008
An Agent Based Chat pilot solution was launched for our French client SFR on the 23rd of October. SFR, who is a mobile phone operator and the French partner of Vodafone, can now offer customers chat using store terminals in three of SFR´s stores. more - Luna finally speaks the language of Dante
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Oct 17, 2008
Luna, the Italian version of the VDA for BuyVIP Italy has been born! more - Elbot winner of the Loebner Prize 2008!
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Oct 13, 2008
We are happy to announce that Elbot won the prestigious Loebner Prize for Artificial Intelligence. more - Municipality Assistant Maria launched in Säffle in Sweden
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Oct 07, 2008
The municipality of Säffle in Sweden has joined the Artificial Solutions MBA family. more - Launch of Emma at the European Consumer Center Denmark
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Sep 29, 2008
Emma from the European Consumer Center Denmark (Forbruger Europa) will be in charge of giving information and advice to people trying to learn more about their rights and obligations. more - Launch of a new MBA for Nyköping municipality
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Sep 16, 2008
The municipality of Nyköping in Sweden has launched its“Fråga kommunservice". more - Luna at BuyVIP launched
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Sep 09, 2008
BuyVIP is a private on-line club for users, selling very different kind of items with discounts between 30% and 70% on official prices. Luna's job at BuyVIP will be to answer general questions and in addition to that she has some very interesting and powerful features! more - Mia, the first Norwegian citizen assistant has been launched!
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Jun 29, 2008
The Artificial Solutions MBA tool is now effective in Norway with the launch of the first Norwegian citizen assistant in Kongsvinger municipality. more - Scandinavian Airlines web agent travels to Norway
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May 28, 2008
The successful assistant of SAS is no longer only available in Sweden but has also been launched on the company's Norwegian website. more - Anna Spain is now able to speak Basque
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May 15, 2008
Another new feature for Spanish Ikea chat Assistant! more - Stockholm Visitors Board is launching a Virtual tourist office
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Apr 23, 2008
Stockholm Visitors Board wants to offer faster and better service to the visitors in Stockholm with the new Live-Chat Service. more - Wigald Boning across the German borders!
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Apr 17, 2008
The Epson Virtual agent is now available on the Austrian Epson Store after a good start on the German one. more - New Swedish MBA assistant!
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Apr 08, 2008
The city of Gagnef is now part of the Swedish MBA family. The municipality has hired Agnes as a citizen assistant. more - UK Customer Services Research Program 2008
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Mar 20, 2008
Artificial Solutions is undertaking a major research program in March-April 2008 to look at the key issues affecting Customer Service across six key sectors in the UK. The survey is specifically focused upon management, efficiency and cost issues associated with customer service processes across multiple channels. more - A new Assistant for the Catalan employment service
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Mar 04, 2008
The virtual assistant Sandra Olesa is now available on the Catalan Employment administration to help people to find their way on the website but also to increase the communication capabilities of this administration. more - Anna from IKEA Spain available in Catalan!
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Feb 26, 2008
After having learnt English, the interactive Ikea chat assistant for Spain is now able to help the Catalan speakers. more - Marta at MasMovil launched
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Feb 11, 2008
MasMovil, the first independent cell phone operator in Spain, has hired Marta, an Artificial Solutions virtual agent, for its website. more - Austrian Tele2's Interactive Assistant at your service
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Jan 23, 2008
Lisa, a new Artificial Solutions interactive assistant, has been launched on the Austrian website of the European telecom operator Tele2. more - Wigald Boning at Epson launched
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Jan 15, 2008
Epson Deutschland GmbH is one of the leading supplier of digital printing products and solutions. more - Anna Spain speaks English
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Jan 05, 2008
On Ikea Spain website, Anna, the virtual Ikea assistant, can now give her advice to every English speaker. more - Betty, municipal assistant of Frederiksberg City, Denmark
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Dec 14, 2007
The new virtual assistant of the city of Frederiksberg is the first Citizen Assistant developed for Denmark. more - A Virtual Agent for the second largest French mobile phone company
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Oct 07, 2007
Starting this month, SFR, Vodafone partner in France, offers its customers the service of an Artificial Solutions virtual agent. more - Interactive Chat Assistant at Nokia online
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Aug 01, 2007
Artificial Solutions, together with Frost and Studbaker, has helped Nokia with their new campaign for the new Nokia Nseries (mobile phones). more - Sara at Tele2 online
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Jul 25, 2007
Tele2 is Europe's leading telecommunication operator and delivers products and services within mobile communication, internet, computing, cable-TV etc. To help out with their customer service, the Interactive Chat Assistant Sara now helps customers online. more - Chinese, Czech, Hungarian and Russian Annas online
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Jul 05, 2007
With the online launch of Anna on the local country pages of IKEA's Chinese, Czech, Hungarian, Russian and Slovak website, Artificial Solutions celebrates the very first Interactive Chat Assistant to speak Chinese, Czech, Hungarian, Russian and Slovak. more - Ida at the Norwegian Public Roads Administration
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Jun 29, 2007
Ida is the Interactive Chat Assistant of the Norwegian Public Roads Administration and answers questions about road-tax, safety in car, import-taxes on cars and lots of other questions about cars, motorbikes, snow scooters, etc. more - The London Office of Artificial Solutions is launched
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Jun 16, 2007
Artificial Solutions announced the appointment of Conrad Hoe to head up the new UK sales organization. more - Sylvana at RATP launched
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Jun 09, 2007
RATP is a public transport company in Paris and for their Intranet site we have developed an Interactive Chat Assistant called Sylvana. more - Ebba at Skandia launched
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May 15, 2007
Skandia is one of the world's leading independent providers of quality solutions for long-term savings. more - Sara at 1881 launched
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Apr 06, 2007
Interactive Chat Assistant Sara helps users to find addresses, telephone numbers, restaurants, hotels and more at 1881, one of Norway´s biggest "yellow pages"-services. more - Portuguese and Finnish Anna at your service
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Mar 28, 2007
Interactive Chat Assistant Anna continues the worldwide success of the IKEA Interactive Chat Assistant family at the national Portuguese and the national Finnish site as well as at IKEA Australia. more - Meet Miss Suzuki at NTT East
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Mar 10, 2007
Interactive Chat Assistant Miss Suzuki is working for NTT East, one of the major telecom companies in Japan. more