NLI for Business

Natural Language Interaction makes it easy for your customers to interact with your organization in the manner that is best for them. It is about allowing your customers to solve their issues at anytime they want, anywhere they want and using whichever channel is best for them. It is about giving your customers a choice on how they contact you - and that makes for happy customers!

Increasingly the first thing a customer does to find an answer to a query is go online. Indeed, research shows that 57% of customers already turn to the web as their first step to gaining an answer to a query. And this figure is set to increase dramatically so your website had better provide the answers that your customers are looking for.

Of course, if you can solve their query online, quickly and efficient without your customer having to change channel by picking up the phone or emailing, they will be happier, more satisfied customers and it's one less call to your call center, helping make your call center more efficient.

Unfortunately, all too often websites do not offer a convenient way for your customers to solve their problems. Answers may well be on your site but they're hidden in vast amounts of information. To solve this, you may well have search functionality to find content, but this doesn't make life easier for your customers. What they really need are experts to get the right key-word combination, know your company's jargon or to help them browse through lengthy search and FAQ results.

Natural Language Interaction offers an alternative. With Natural Language Interaction your customers can interface with your organization using their own, every day language to get answers to their questions, resolve their issues or even perform transactions. In short, it allows free-format conversations to take place between machines (computers) and humans.

Natural Language Interaction seamlessly links company and domain specific information, interpretation rules, context and linguistic to help make your customers' experience of your organization as pleasant and convenient as possible. Through Natural Language Interaction made commercially available through Teneo Interaction Engine, your customer is able to obtain the right answers to their queries.