What is Natural Language Interaction?

Natural Language Interaction (NLI) enables people to interact with any connected devices simply by using their own words.

Quite simply, it's what Makes Technology Think!

Natural Language Interaction delivers the intelligence that enables online and mobile virtual assistants, mobile apps, software programs and even smart-devices such as the next generation of TVs - to think, reason and converse in a natural, humanlike manner.

Natural Language Interaction interprets the meaning and context of queries and has the intelligence to learn, reason, understand, and then apply this knowledge to real customer interactions. It has the ability to answer questions, retrieve information or access resources, perform e-commerce transactions and much more - effortlessly, efficiently and very cost-effectively.

In short, it revolutionizes how we interact with online and mobile devices providing an intuitive, natural way to communicate with technology.

The module within the Teneo Platform that brings you the power of Natural Language Interaction is called Teneo Interaction Engine. It is typically deployed alongside other modules within the Teneo Platform to deliver solutions that meet three main requirements:

• Delivering automated, online Virtual Assistants for customer service & sales 
• Speech-enabling applications for mobile computing such as smart phones and tablets sales 
• Gaining unprecedented customer understanding through analytics & discovery tools sales 

Additional Information

• How does NLI work? 
• Teneo Interaction Engine Datasheet