Year

Event

2001

Artificial Solutions is founded in Stockholm, Sweden and engages in a partnership with Kiwilogic, the Germany-based natural language processing specialist. The first major client is signed and the company.

Artificial Solutions engages in a partnership with Teleca. The Barcelona office opens to serve additional clients in Sweden and Spain with a mix of customer service and marketing projects.

2003

Artificial Solutions engages in a partnership with NTR, as a reseller of their technical support solutions. Our first project in the UK with a major international home furnishing company is launched.

The focus on customer service and initial development of the Customer Service Optimization concept as well as the development of a central Knowledge Management system.

Strong growth in Scandinavia and Spain. Artificial Solutions achieves the international expansion of the major international home furnishing company project. Initial development of the eMail Management System (now called Teneo Easy Reply) and integration of automatic and manual chat.

Launch of the Citizen Assistant solution, allowing municipalities access to a Virtual Assistant at a lower cost. Opening of Paris office. The company focuses on the development of additional languages.

Artificial Solutions acquires Kiwilogic, adding a new office in Hamburg, Germany. A new office is also opened in Madrid. Artificial Solutions is now offering Customer Service Optimization in all service channels, including phone.

The company focuses on international expansion and product development, while new offices are opened in London, Copenhagen and Milan. The Swedish market grows to represent 20% of Artificial Solutions' business and the company now has clients in 21 countries. Artificial Solutions is selected as one of Europe's most promising fast growing companies by Europe's 500, Business Week and IESE/Insead.

Artificial Solutions keeps the focus on building a strong organization and improving processes to have a solid platform for future aggressive growth. The private equity firm Scope enters as our first external financial partner.

The company continues to expand its customer base, building particular expertise in finance & banking, leisure & transport, retail, utilities, telco and the public sector. It now counts some of the world's most complex web customer service projects including the implementation across 30 countries and in 21 different languages of a virtual assistant and online customer interaction suite for a global retailer.

Artificial Solutions strengthens its management team with a new CEO and members of the senior management team as it embarks on the next stage of its growth. The company further strengthens its technology focus building on its position as a leader in the provision of natural language interaction (NLI) technology that enable intelligent conversations between people and computers to be held in 21 different languages.

Artificial Solutions rebrands its natural language interaction suite under the Teneo brand and strengthens its position as a leading provider of virtual assistants to the mobile sector following successful projects with several major handheld manufacturers. To support the company’s rapid growth further European offices are opened and co-founder Johan Ahlund heads up expansion into South America with the opening of an office in Rio de Janeiro.

Artificial Solutions is the leading provider of natural language interaction and counts more than 200 successful projects in the public and private sector across 30 countries and 21 languages. With a 10 year history, Artificial Solutions is an established company with a proven technology built around customer service, cost reduction, enhanced sales and product differentiation.