How to Use Teneo Studio

Teneo Studio allows you to create and update your Virtual Assistant via its easy to use graphical interface that guides you through the steps. For example:

You have a new product

With Teneo Studio it's easy to allow your Virtual Assistant access to back end information such as product description, prices etc and to incorporate them into dialogues already created or to build new one where applicable.

Respond to unexpected events

Even the best run business has to cope with unexpected events, frequently beyond its control. Making sure your virtual assistant has very latest information doesn't just demonstrate that you are dealing with the situation, it can also dissuade customers from telephoning a call centre at a time when they are probably already under pressure.

Add new answers

You might have noticed from the information provided by Teneo Insight that your customers have started to ask a specific question about a product. Teneo Studio enables you to update your Virtual Assistant quickly and easily when new responses are required.

Change a URL

No longer will you be asking - how hard can it be? Instead of taking days for a minor change to be reflected, you can update it yourself immediately.