Teneo Virtual Assistants are Capable

Capable Virtual Assistants can make things happen for, or on behalf of, your customers. They don't just point to forums and FAQs, leaving customers to dig through a pile of similar questions in the hope of finding an answer. Instead they enrich the self-service experience by automatically updating back office systems, walking customers through problem-solving trees, setting up transactions such as requesting the dispatch of spares, booking a service call, and knowing when it is prudent or more effective to hand over to a live chat session. They can also fill in the gaps - "you've ordered this so you'll need one of these as well."