Knowledge Management Services

Teneo Interaction Engine's knowledge must be constantly refreshed to reflect market trends and customer behavior. Virtual applications will need to adapt to new product and service offerings, terms of business, campaigns and changes in delivery schedules and warranty claims handling. External factors may also come into play, such as unusual climatic events or an industrial dispute which interrupt deliveries. And customers will not always ask the same questions in the same way.

So the knowledge built for your Natural Language Interaction solution must constantly evolve. Our Knowledge Management service will make sure Teneo remains aligned with your needs. Our engineers keep a constant eye on the effectiveness of your Teneo platforms. They use automated and manual techniques to analyze dialogs in order to identify when and where new issues are arising and apply Natural Language Interaction routines to answer them. They detect when to introduce new question types. They measure the performance of the solution in terms of positive user experience and report this back to you in useful and relevant metrics.

In short, our Knowledge Management services ensure your Teneo solution remains in peak condition throughout its life.