The power of voice

By harnessing the power of voice and NLI Technology you can deliver a more intuitive experience for your customers over mobile.

Our mobile virtual assistants can understand spoken sentences, regardless of variations such as tone, diction, syntax, idiom and dialect - let alone language. Standalone ASR systems do not always recognize every word, but when used in conjunction with the Teneo Interaction Engine that powers Teneo Mobile, the accuracy for speech interaction with customers is greatly improved.

Whilst voice will undoubtedly change the way we interact with mobiles it isn't for every aspect of an application, neither is it for every situation. You don't want customers saying their passwords out loud and equally your customers won't want to tell everyone on a train what they are doing.

However, spoken interactions will make using smart-phones easier and that's likely to change how customers expect to be able to interact with an organization or service in the future, particularly over mobile devices.