Transport and Leisure

In Transport and Leisure markets the possibility to easily compare prices of products and services using the web has increased competition to such a degree that margins are being squeezed more than ever before. Customer service has become an opportunity to differentiate within the industry and retain and attract new customers.

Our Teneo customer interaction suite is designed to help you control, manage and reduce customer service costs whilst maintaining and improving customer satisfaction levels. Much of the support service you offer today to your customers can be automated, but it is crucial that any virtual solution is intelligent and capable enough to uphold your brand values by effectively answering your customers' queries online.

Our Natural Language Interaction engine ensures that we can automate various customer interaction channels using virtual assistants (Teneo Virtual Assistant), intelligent web contact forms (Teneo eMail Optimizer), agent based chat (Teneo Chat), email management (Teneo Easy Reply) and more.

For example, Teneo Virtual Assistant is highly efficient in dealing with simple questions (including follow-up questions and dialogue), giving fast, concise and accurate answers, every time! It can also help your customers to find the correct content or web address and if appropriate can redirect the customer to the right live service agent/knowledge centre or call back/email solution. And the solution is highly scalable being able to handle many thousands of customer enquiries at the same time.

Perhaps this is why Artificial Solutions has helped some of the world's most successful Travel and Leisure companies optimize their customer service and thereby reduce costs and improve customer satisfaction.