Web-based Virtual Assistants

The key to a successful web assistant is intelligence, not just a pretty face.

Our virtual assistants are capable of holding ‘human-like' intelligent, two-way conversations using natural language. It enables you to improve the customer experience by helping visitors to your website find the information they are looking for faster and easier than ever before.

Research shows that the majority of customers visit a company website first before ringing a call centre. Provide the answer for customers to find quickly online and it's one less call to your call centre. Our clients typically benefit from savings of more than 25% by using our intelligent virtual assistants.

But that's only the beginning of how a web assistant can transform your customers' online experience. Intelligence means that they have the capability to interpret and understand what your customer is asking. In a sales situation our virtual assistants provide the perfect way to up-sell or cross sell in a relaxed and non-intrusive manner.

Alternatively you might want to have a web assistant that is internally focused, helping your own staff find the information the need to serve customers quickly and accurately. In organisations where complex product sets or high staff turnover is normal, an internal web assistant can also help support training, in addition to ensuring that only correct information is giving to the customer.

Our virtual assistants have proved to be add value in multiple business areas, specially in Customer Service and Virtual Sales. To learn more about how our virtual assistants can help your company improve in these two areas, click on the links below. 

• Web-based Virtual Assistant for Customer Service
• Web-based Virtual Assistant for Virtual Sales