Web-based Virtual Assistants for Customer Service

Deliver a better service online

Recent research shows that a desire for immediate information is driving consumers online to find the answer to their queries - and to a competitor's website if they can't.

Intuitive, helpful and expert, our intelligent virtual assistants can dynamically interpret, understand and respond to online customer requests for help or information. Instead of having to navigate to pages buried deep in complex website structures or searching endless FAQ lists, customers can explain what they want in simple, natural language terms and get an expert answer, every time.

Reduce calls to your contact centre

With first-time resolution rates of 85% and above, your customers will love your web based assistant and return to them anytime they have a question. Perfect for troubleshooting common problems, helping with account administration and providing general advice your virtual assistant will enhance your customers' experience online.

You'll appreciate the typical inbound telephone call reduction of between twenty and twenty-five, which not only relieves pressure on an overstretched call centre, it offers significant cost savings too.

Help your own staff answer queries faster

Used internally on an intranet virtual assistants can frequently improve the productivity of the call the centre itself by taking advantage of the speed in which the virtual assistant can provide an answer to a query.

Research indicates that employees that use their virtual assistant can find the answer sixty-five percent faster than colleagues not using the technology. The virtual assistant's knowledge base can also be used by new recruits to provide accurate answers to customer queries.

With an intelligent virtual assistant as part of your customer service team you can deliver the kind of service your customer expects with ease. Read more about Virtual Assistants for Intranets in our blog article at NLInews.